FAQ

FAQ

How do I view your prices?

Please fill out the contact form on our website or email us at events@theeventcoaz.com. We will send you our inventory catalog that includes pictures, details, and pricing for each item in our inventory!

P.S. We price match if you happen to find an identical item offered for a cheaper price by another company in the valley.

Do you price match?

Yes! We are happy to price match any identical rental item. Items must match in quality and not just name. Please be prepared to send us the quote you received from the cheaper vendor found that includes their fees and delivery costs (not just the price per item shown on their website).

How much do your light setups cost?

Each light setup is completely customized for every event, and we will need to meet you on site to get you an accurate quote. Starting prices for lighting are shown in our inventory catalog but vary greatly for each setup. If you are interested in our custom lighting please email us at events@theeventcoaz.com to set up an appointment. We will meet you at your venue (free of charge) to discuss different lighting options and how much they will cost. If your event is outside of the Phoenix Metropolitan Area, please send us photos, videos, measurements, and the

design you are interested in for a quote.

Do you work on Sundays?

We are closed on Sundays. We are only available to provide rentals for Sunday events if we are able to drop off at least one day prior and pick up Monday.

Can I make changes to my order after the deposit is made?

Yes! We recommend booking the maximum amount of rentals you may need. We can always reduce the order down the road as your final guest count comes in, but if you need to add rentals we cannot guarantee they will still be available.

How much is the delivery/pickup fee?

We charge one delivery fee that includes delivery, setting up items where desired and picking up. The delivery fee starts at $125, but varies depending on factors including mileage/distance from warehouse location, extra stops (will calling from other vendors), hard drop or pick up times, installation of items, and the number of items on order.

Are there any additional fees added to my order?

All orders include a delivery fee, damage + cleaning fee, and sales tax. A 6% damage + cleaning fee is added to all orders to cover any damage costs incurred and keep our rentals in tip top shape for every event. The damage fee covers all damages aside from weather related incidents. If the rentals have been left out in the rain uncovered you will be responsible for all damage incurred and any replacement costs.

When do you deliver?

We do our best to deliver within a 2-hour delivery window that works best for you and your venue! If all rental items are available, we can set up a day or two before the event with no additional fee. We will contact you two weeks before your event to schedule delivery dates and times.

When do you pickup?

We do our best to pick up whenever works best for you and your venue! If your event requires pickup at 11pm or later, a late night pickup fee of $100 will be added. We are closed on Sundays, but can pick up items on Monday for no additional charge. We will contact you two weeks before your event to schedule pickup dates and times.

How far in advance should I reserve my order?

ASAP! INVENTORY IS LIMITED. Please email us to reserve your items as soon as possible! Items are booked on a first come, first serve basis. We book up quickly.. especially October-May!!

How do I book my event?

Please fill out the contact form on our website or email us at events@theeventcoaz.com and we will get back to you within 24 hours (excluding weekends) to get your event booked! We require a 50% deposit to book the date and secure your rentals. The remaining balance is due 30 days before the event date.

Can we come look at your items before booking?

Yes! Please email us at events@theeventcoaz.com to schedule an appointment to view the items at our warehouse.

Can you set up dance floors outside?

We are happy to provide dance floors outdoors as long as it is not on or next to dirt/ rocks.

Is a deposit required to book the event?

We require a non-refundable deposit for all orders to book the date and secure your rentals. The deposit is 50% of the total rental order amount. If you need to cancel your event, your deposit will be held and can be used towards another event in the future or gifted to a friend.

Can I make changes up until the day of the event?

We ask that you give us all final changes to the order by the Monday before your event. If you need to make any changes to your order within 72 hours of your scheduled delivery there will be an additional $100 charge because our trucks are loaded days in advance.

Do you offer will call?

Will Call / Customer Pick Up is available for certain items. Most of our items cannot be picked up as they require special assembly.

Can you help us move items from the ceremony to the reception?

We call this a ‘flip’! We can send a crew to help move the rentals from the ceremony to reception for an additional fee. The flip fee is calculated by charging an additional delivery fee + $100 to cover labor.